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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Elizabeth Riggs

Elizabeth Riggs

August 30, 2024

5  out of  5
rating by Elizabeth Riggs
"Spoke to Kari and was pleasantly delighted at how kind and respectful she was. She handled my issue with speed and knowledge. It was my pleasure to have her wait in me. Thank you to Kari."
We responded:
"Thank you for the great review acknowledging Kari's efforts to go the extra mile, Elizabeth! Our team strives to provide you with the customer care that you deserve and it is always our pleasure to be able to assist you with any of your insurance questions or needs! We are honored to have earned your trust and look forward to providing you with the customer service that you deserve for many years to come!"
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Jennifer Larson

August 30, 2024

5  out of  5
rating by Jennifer Larson
"Deb was very patient, effentent and kind!!! Always nice to deal with!!!👌😉"
We responded:
"Thank you so much for your kind words, Jennifer! It's wonderful to hear that Deb provided you with such patient and efficient service. We're delighted to know you had a positive experience!"
Profile photo of Stephen Flores

Stephen Flores

August 30, 2024

5  out of  5
rating by Stephen Flores
"Stacey has been very helpful to me knowing my problems. She is good at her job."
We responded:
"Thank you for sharing your experience, Stephen! It's fantastic to hear that Stacey has been so helpful and attentive to your needs. We're glad to have her on our team!"
Profile photo of Diane A. Franklin Maltese

Diane A. Franklin Maltese

August 29, 2024

5  out of  5
rating by Diane A. Franklin Maltese
"The agents at State Farm are very understanding when it comes to the struggles in life and how hard it is to make money and be able to pay your bills etc. Not every situation is black and white and the agents at my State Farm are aware that sometimes situations arise that are out of one's control. They will work with you if you can't make your payment on time."
We responded:
"Thank you so much for your kind words, Diane! It's wonderful to hear that you feel supported and understood by our team. Life can indeed throw some unexpected challenges our way, and we're always here to help navigate through them. Your feedback means a lot to us!"
Profile photo of rachel villarreal

rachel villarreal

August 29, 2024

5  out of  5
rating by rachel villarreal
"Have been working with Kari over the last few days. She has been incredibly helpful in resolving my issue. Amazing work ethics and knowledge while making me feel valued is a winning combination. Can't say enough positive things about Kari !!!"
We responded:
"Thank you so much for sharing your experience! Kari's dedication and expertise truly shine through, and it's wonderful to hear that she made you feel valued while resolving your issue. Your kind words mean a lot to us!"
Profile photo of Kathy Justice

Kathy Justice

August 28, 2024

5  out of  5
rating by Kathy Justice
"Hannah was helpful and efficient in adding a new vehicle to my current policy. Great customer service!"
We responded:
"Thank you so much for sharing your experience, Kathy! It's fantastic to hear that Hannah was able to assist you efficiently and provide great customer service. We appreciate your feedback and look forward to continuing to serve your insurance needs!"
Profile photo of Trey Cook

Trey Cook

August 26, 2024

5  out of  5
rating by Trey Cook
"Really appreciate the way Carol handled the insurance for my Honda very helpful ,kind quick response 👍"
We responded:
"Carol's dedication to providing helpful and kind service is truly appreciated! It's great to hear that the insurance process for your Honda was handled quickly and efficiently. Thanks for sharing your positive experience!"
Profile photo of Mark Chie

Mark Chie

August 23, 2024

5  out of  5
rating by Mark Chie
"Hannah was extremely helpful and very nice. Great service!"
We responded:
"Thank you so much for sharing your experience, Mark! It's wonderful to hear that Hannah provided you with such helpful and friendly service. We appreciate your feedback and look forward to continuing to serve you!"
Profile photo of Laurie Joiner

Laurie Joiner

August 23, 2024

5  out of  5
rating by Laurie Joiner
"At John Schaffer State farm they ate like family. Stacey was extremely helpful 👏 today with all of my questions. She was able to do what I needed to do . Stacey was so so kind and I really enjoyed my conversation 💕Thank you so very much."
We responded:
"Laurie, thank you for your wonderful review! It's fantastic to hear that Stacey was able to assist you with all your questions and that you enjoyed your conversation with her. We're delighted to have you as part of our State Farm family!"
Profile photo of Mitchell Beals

Mitchell Beals

August 22, 2024

5  out of  5
rating by Mitchell Beals
"It is always a pleasure talking with statefarm and having them handle any issues I have. The response I get is always quick and they are very helpful. I spoke with a young lady by the me of Debbie Bush. She was the most pleasant and helpful person I have talked with in years. She was so helpful with my needs for my insurance and for a personal issue. I highly recommend you speak with her to get an insurance quote or help with any issues you may have. I am pressed with this young lady and could not ask for any better help or for a person to be more courteous than she was. State farm is so lucky to have a person in today's world as good as she is as helpful as courteous and as pleasurable as she is. You'll have done a great job finding here and you need to do all you can to keep her onboard with Statefarm. She actually made my day and turned it from an unpleasant day to a beautiful day. I wish we had more people in the work places like her. Thank you Debbie for all you did for me today. You was a life saver. I look forward to speaking to you again. One satisfied customer due to you and your outlook on life Thanks again: Mitchell Beals"
We responded:
"Mitchell, Thank you for the kind review and trusting our team with your Insurance needs."
Profile photo of Duncan Palmer

Duncan Palmer

August 22, 2024

5  out of  5
rating by Duncan Palmer
"Had a fantastic call with Kari today who was very patient with me and extremely helpful getting me set up moving my insurance from one car to another"
We responded:
"It's wonderful to hear that Kari was able to assist you so effectively! Your positive experience moving your insurance from one car to another is exactly what we aim for. Thanks for sharing!"
Profile photo of Papa Papa

Papa Papa

August 21, 2024

5  out of  5
rating by Papa Papa
"Deb is very professional, helpful, and experienced. She is very pleasant to do business with. She is very patient and sincerely concerned with what’s best for me the customer!"
We responded:
"Thank you for taking the time to let us know about your experience with Autumn. We strive to provide excellent customer service and ensure you have the Insurance coverage you need!"
Profile photo of Alisa Peavey

Alisa Peavey

August 21, 2024

5  out of  5
rating by Alisa Peavey
"Deb was great! A big help and very sweet. I love state farm! They have wonderful customer service!!!!"
We responded:
"Thank you so much for your kind words, Alisa! It's fantastic to hear that Deb was able to assist you and that you had such a positive experience with our customer service. We truly appreciate your support and love having you as part of the State Farm family!"
Profile photo of Robert Whitman

Robert Whitman

August 21, 2024

5  out of  5
rating by Robert Whitman
"Jared was pleasant and professional and helped the hassle of searching for insurance to become a much better experience! Very knowledgeable and equipped to get me the best deal I could find! Thanks again Jared!"
We responded:
"Thank you, Robert! Jared is always dedicated to making the insurance search process as smooth and enjoyable as possible. It's fantastic to hear that his knowledge and professionalism made a difference for you. We appreciate your feedback and are here whenever you need assistance!"
Profile photo of Demetria Peterson

Demetria Peterson

August 21, 2024

5  out of  5
rating by Demetria Peterson
"I had the pleasure of speaking with Hannah this morning. She answered all my questions I had regarding my policy. She was polite, very professional, and courteous. She is definitely an asset to John Shaffer State Farm Pensacola."
We responded:
"Thank you so much for sharing your experience, Demetria! We're delighted to hear that Hannah was able to assist you with your policy questions. Her professionalism and courteous nature are qualities we truly value. Your kind words mean a lot to us!"
Profile photo of Bill Kimbrell

Bill Kimbrell

August 20, 2024

5  out of  5
rating by Bill Kimbrell
"The very best experience I have ever had. Dealing with a claim. Deb is very Friendly and professional. She has made our claim really easy. Highly recommend her and the agency. THANKS again."
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that Deb was able to make the claims process easy and stress-free for you. Your recommendation means a lot to us, and we're grateful for your kind words. Thanks again!"
Profile photo of Kathryn Smith

Kathryn Smith

August 20, 2024

5  out of  5
rating by Kathryn Smith
"Great customer service over the phone and in person! Really appreciate the personal touch a local agent provides!"
We responded:
"Thank you so much for your kind words, Kathryn! It's wonderful to hear that you appreciate the personal touch and great customer service. We're always here to help, whether over the phone or in person!"
Profile photo of Maritza Reyes

Maritza Reyes

August 19, 2024

5  out of  5
rating by Maritza Reyes
"Jared Tehranian very helpful and knowledgeable! I appreciated his way of doing business."
We responded:
"Thank you so much for your kind words, Maritza! It's wonderful to hear that Jared's helpfulness and knowledge made a positive impact on your experience. We appreciate your feedback and look forward to continuing to serve you!"
Profile photo of Cathy Neighbors

Cathy Neighbors

August 14, 2024

5  out of  5
rating by Cathy Neighbors
"Deb was by far very helpful 👍"
We responded:
"Deb's assistance truly made a difference! We're delighted to hear she was able to help you so effectively. Thank you for sharing your positive experience!"
Profile photo of Hannah Zimmern

Hannah Zimmern

August 12, 2024

5  out of  5
rating by Hannah Zimmern
"Cade is definitely my new favorite person!! He was able to get me a great deal with fantastic coverage. The process was painless and Cade took care of things that I hadn’t even thought of when I called. I cannot recommend him highly enough! Thank you for everything, Cade!"
We responded:
"Thank you so much for sharing your experience, Hannah! It's wonderful to hear that Cade was able to assist you with such efficiency and care. We're delighted that the process was smooth and that you received fantastic coverage. Your recommendation means a lot to us!"
Profile photo of don kelsea

don kelsea

August 12, 2024

4  out of  5
rating by don kelsea
"I gave a four-star review because everyone I talked to would have got a two-star except for Deb who would have got a six star."
We responded:
"Don, thank you for the feedback. We take these seriously. We're happy Deb was able to serve you so well and we'll let her know. We will also reach out to hear how our other team members could have served you better. We appreciate you!"
Profile photo of loverdorp

loverdorp

August 12, 2024

5  out of  5
rating by loverdorp
"Jared Tehranian helped us obtain our boatowners policy. He is extremely personable and goes above and beyond to answer our questions and get additional help when needed. He is always available when we need additional information and we highly recommend Jared for all your insurance needs. Lisa and Lewis Overdorp"
We responded:
"We are so glad to hear you have had a great experience with Hannah! Thank you for your feedback and your business. "
Profile photo of Tom Todd

Tom Todd

August 10, 2024

5  out of  5
rating by Tom Todd
"Jared"
We responded:
"Thank you for the fantastic review, Tom! Jared is truly dedicated to providing top-notch service, and it's wonderful to hear that you had such a positive experience. We appreciate your support and look forward to continuing to serve your insurance needs!"
Profile photo of Jay Harrison

Jay Harrison

August 9, 2024

5  out of  5
rating by Jay Harrison
"I am done with my previous insurance company. After 35 years of paying premiums, they won't write my homeowners policy. Well I met Cade Kaunitz and he worked it out for me. I was pleasantly surprised at my new lower premium. Give Cade a call to see what he can do for you."
We responded:
"Thank you for sharing your experience, Jay! It's fantastic to hear that Cade was able to assist you in finding a homeowners policy and even secure a lower premium. Your recommendation means a lot to us. We're here to help with any of your insurance needs!"
Profile photo of Shaun Heinen

Shaun Heinen

August 9, 2024

5  out of  5
rating by Shaun Heinen
"I spoke with Carol this morning and she was very helpful, friendly and prompt with taking my policy payment. I would highly recommend this company for all of your insurance needs."
We responded:
"Thank you so much for sharing your positive experience with Carol! We're delighted to hear she was helpful, friendly, and prompt in assisting you with your policy payment. Your recommendation means a lot to us!"