State Farm® Insurance Agent John Shaffer
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jennifer Antonio
August 21, 2026
5
out of
5
rating by Jennifer Antonio
"Jared is the best customer sevice. He helped me with all my question and give alot of suggestion too."
We responded:
"Thank you so much for your kind review, Jennifer! If you need insurance assistance, we are just an email or call away! - John Shaffer, your State Farm Agent "
Jennifer Antonio
August 21, 2026
5
out of
5
rating by Jennifer Antonio
"Jared is the best customer sevice. He helped me with all my question and give alot of suggestion too."
We responded:
"Thank you so much for your kind review, Jennifer! If you need insurance assistance, we are just an email or call away! - John Shaffer, your State Farm Agent "
Lianne Marianetti
August 20, 2026
5
out of
5
rating by Lianne Marianetti
"Britain Benoit was super knowledgeable and helpful. He was also very efficient and friendly. Everything was explained well. I just relocated to Florida and Britain was great helping me cover all my bases getting settled properly with the car, house, etc. I've been with State Farm for 30 years. Always have had excellent service! Thank you!"
We responded:
"Thank you for the 5-star review, Lianne! We’re proud to serve the Pensacola community and truly appreciate your support. "
Lianne Marianetti
August 20, 2026
5
out of
5
rating by Lianne Marianetti
"Britain Benoit was super knowledgeable and helpful. He was also very efficient and friendly. Everything was explained well. I just relocated to Florida and Britain was great helping me cover all my bases getting settled properly with the car, house, etc. I've been with State Farm for 30 years. Always have had excellent service! Thank you!"
We responded:
"Thank you for the 5-star review, Lianne! We’re proud to serve the Pensacola community and truly appreciate your support. "
Jeffrey Baum
August 19, 2026
5
out of
5
rating by Jeffrey Baum
"Great customer service always"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on John Shaffer’s team. "
Jeffrey Baum
August 19, 2026
5
out of
5
rating by Jeffrey Baum
"Great customer service always"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on John Shaffer’s team. "
Cristian Mckinney
August 19, 2026
5
out of
5
rating by Cristian Mckinney
"Sarah was amazing and really helpful!
She was very pleasant to talk to and made it easy to get insurance! Thank you Sarah!"
We responded:
"Hi Cristian, thank you for the wonderful review - I truly appreciate your positive feedback. Please don’t hesitate to give my team a call if any concerns arise. - John Shaffer, Your State Farm Agent "
Cristian Mckinney
August 19, 2026
5
out of
5
rating by Cristian Mckinney
"Sarah was amazing and really helpful!
She was very pleasant to talk to and made it easy to get insurance! Thank you Sarah!"
We responded:
"Hi Cristian, thank you for the wonderful review - I truly appreciate your positive feedback. Please don’t hesitate to give my team a call if any concerns arise. - John Shaffer, Your State Farm Agent "
Annette Bedner
August 18, 2026
5
out of
5
rating by Annette Bedner
"I met Jared in their office to go over some paperwork for a life insurance policy. I want to give him praise for helping me & thank him for explaining everything so I can understand what these policies are all about. Jared is an awesome employee & I can't thank him enough for going above and beyond!
Thank you Jared for helping me w these new policies!
It's great to see you again! You ROCK & IMO an asset to John Shaffer Ins Agency!
Thank you for always going above & beyond for me!
Annette"
We responded:
"Thank you, Annette, for sharing your experience! It's wonderful to hear that Carol was able to assist you effectively. Your feedback is greatly appreciated and will be shared with the team. If there's anything else you need, feel free to reach out anytime!"
Annette Bedner
August 18, 2026
5
out of
5
rating by Annette Bedner
"I met Jared in their office to go over some paperwork for a life insurance policy. I want to give him praise for helping me & thank him for explaining everything so I can understand what these policies are all about. Jared is an awesome employee & I can't thank him enough for going above and beyond!
Thank you Jared for helping me w these new policies!
It's great to see you again! You ROCK & IMO an asset to John Shaffer Ins Agency!
Thank you for always going above & beyond for me!
Annette"
We responded:
"Thank you, Annette, for sharing your experience! It's wonderful to hear that Carol was able to assist you effectively. Your feedback is greatly appreciated and will be shared with the team. If there's anything else you need, feel free to reach out anytime!"
Kevin Stewart
August 18, 2026
5
out of
5
rating by Kevin Stewart
"Jamie has handled my account with truth and professionalism. He is honest in his dealings with my account. I appreciate his advice and counsel. He is the reason I am now hesitant and reluctant to shop insurance companies in the future. I believe he is a valuable asset to and represents State Farm in the best possible light to the company’s interests."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
Kevin Stewart
August 18, 2026
5
out of
5
rating by Kevin Stewart
"Jamie has handled my account with truth and professionalism. He is honest in his dealings with my account. I appreciate his advice and counsel. He is the reason I am now hesitant and reluctant to shop insurance companies in the future. I believe he is a valuable asset to and represents State Farm in the best possible light to the company’s interests."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
Glen Barnes
August 14, 2026
5
out of
5
rating by Glen Barnes
"State Farm hit a home run when they hired Jared. He was not only professional and knowledgeable about my needs he was also very personable and did everything he could to get me the coverage that I needed."
We responded:
"Glen, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Glen Barnes
August 14, 2026
5
out of
5
rating by Glen Barnes
"State Farm hit a home run when they hired Jared. He was not only professional and knowledgeable about my needs he was also very personable and did everything he could to get me the coverage that I needed."
We responded:
"Glen, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Tera Bourgeois
August 13, 2026
5
out of
5
rating by Tera Bourgeois
"I just started a policy with state farm after leaving them a few years back. Agent Cade reached out to me & was so helpful & knowledgeable & not to mention very professional. He convinced me to give State Farm another chance. I am very grateful for all his help. Cade is a great asset to this company. Very grateful for him. Thank you Cade/State Farm! I will recommend this agency to everyone.
I just came back with State Farm after making dumb decisions that cost me. I just signed back on with State Farm. I had the privilege to connect with a great....kind....professional & knowledgeable agent by the name of Britton. Thank you for helping me! I hope your boss is aware of a gem of a guy he has employed! Will definitely tell all my friends about how great State Farm is. I truly appreciated all your help Britton!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Cade provided you with such helpful and professional service. We're delighted to have you back with State Farm and appreciate your recommendation. Your feedback is invaluable, and we're grateful for your trust in us."
Tera Bourgeois
August 13, 2026
5
out of
5
rating by Tera Bourgeois
"I just started a policy with state farm after leaving them a few years back. Agent Cade reached out to me & was so helpful & knowledgeable & not to mention very professional. He convinced me to give State Farm another chance. I am very grateful for all his help. Cade is a great asset to this company. Very grateful for him. Thank you Cade/State Farm! I will recommend this agency to everyone.
I just came back with State Farm after making dumb decisions that cost me. I just signed back on with State Farm. I had the privilege to connect with a great....kind....professional & knowledgeable agent by the name of Britton. Thank you for helping me! I hope your boss is aware of a gem of a guy he has employed! Will definitely tell all my friends about how great State Farm is. I truly appreciated all your help Britton!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Cade provided you with such helpful and professional service. We're delighted to have you back with State Farm and appreciate your recommendation. Your feedback is invaluable, and we're grateful for your trust in us."
Toni Butler
August 12, 2026
5
out of
5
rating by Toni Butler
"Sarah was extremely nice and broke everything down so I could understand what I was getting"
We responded:
"Toni, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
Charles Decker
August 12, 2026
5
out of
5
rating by Charles Decker
"Very nice went over everthing with me and saved me some money . Very knowledgeable and thorough."
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Pensacola insurance team. "
jean lacoste
August 12, 2026
5
out of
5
rating by jean lacoste
"I received a quick response quote from John Shaffer State Farm. Travis contacted me and we quickly agreed upon a rate that I could live with! Travis walked me step by step even calling 3 way with the previous agent to cancel my other policies to ensure everything was in proper order. Thank you Travis for making this stressful situation easy for me."
We responded:
"Thank you so much for the 5 stars, jean! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Brent Mathieu
August 11, 2026
5
out of
5
rating by Brent Mathieu
"Summer answered all my questions, helped me understand my insurance policy and what is covered. she was very knowledgeable, it was a pleasure being able to speak with her and get this accomplished in such an efficient manner."
We responded:
"Thank you so much for the 5 stars, Brent! We truly appreciate your feedback and are always happy to help whenever you need us. "
April Tomas
August 10, 2026
5
out of
5
rating by April Tomas
"I've been a client for over 30 years. The staff and service is great. Summer, Carol and Kathy have been who have been helping me lately. They have really helped me with our business and personal accounts. - Thanks 😊"
We responded:
"April, Thank you for your trust and loyalty in our team with all your Insurance needs both with your Business Insurance and Personal Accounts!"
J Lazauskas
August 5, 2026
4
out of
5
rating by J Lazauskas
"Jamie was very helpful and explained step by step and made it very easy and I give them a five-star rating"
We responded:
"Thank you for your 4-star review—we truly appreciate your feedback and are happy to hear you had a positive experience with our Pensacola insurance team. "
Wendy Hodges
August 5, 2026
5
out of
5
rating by Wendy Hodges
"We had the honor of having Carol, as our representative form State Farm to help us transfer from GEICO back to State Farm Auto Insurance. With better coverage and a cheaper rate. Carol took the time to explain to us the different wording insurance company use, Comprehensive, collision, uninsured motors, and ect. without being asked. Carol explained to me what we have vs what we needed, if something where to happen. With all this being said, we appreciate 🙏 her for time and attention. # BACK WITH STATE FARM 2026."
We responded:
"Wendy, thank you for the fantastic review! We’re always here to support you with your insurance needs in Pensacola. "
Scott Bradley
August 3, 2026
5
out of
5
rating by Scott Bradley
"Sarah got me a policy that was half the price and more coverage. And she was very pleasant to deal with. Thanks again Sarah."
We responded:
"Hi Scott, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Pensacola. If you ever need help, we are just a phone call away! - Your State Farm Agent, John Shaffer "
Mr. Cactusjack
August 3, 2026
5
out of
5
rating by Mr. Cactusjack
"Raini was great, I just switched to State Farm, because of of her diligent efforts and ability answer my various questions. Best of all guiding me into a great new lower rate. Thank you Raini."
We responded:
"Hi Mr., thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent John Shaffer’s team. Please reach out to us if any questions come up! - John Shaffer’s Insurance Team "