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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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vicky dreves

September 11, 2025

5  out of  5
rating by vicky dreves
"Just switched from Allstate and reduced my payment plus got more coverage! Jared was super helpful. Thanks"
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Courtney Watson

September 10, 2025

5  out of  5
rating by Courtney Watson
"I had such a great experience working with Logan at State Farm. He was incredibly friendly, helpful, and informative throughout the whole process. Logan was able to get me more coverage and even add rental reimbursement (which I didn’t have before) — and he still saved me money on my policy! He explained everything in a way that was easy to understand, which I really appreciated. Highly recommend working with him if you want someone who genuinely cares and makes insurance simple."
We responded:
"Thank you, Courtney, for sharing your positive experience with Logan. It's wonderful to hear that he was able to assist you in getting more coverage and adding rental reimbursement while saving you money. We're glad that his clear explanations made the process easier for you. Your recommendation means a lot to us, and we're delighted to know that Logan's dedication to making insurance simple and caring for our customers is appreciated."
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Wanda Demeere

September 8, 2025

5  out of  5
rating by Wanda Demeere
"Logan was extremely helpful through the whole process and even with my chaotic schedule. He stayed consistent and made sure to keep reaching out to make things happen. He is very knowledgeable and even educated me on some other things I’ll be looking into for the future. I definitely recommend State Farm and him for all your insurance needs."
We responded:
"Thank you, Wanda, for sharing your experience with Logan. It's wonderful to hear how he was able to assist you effectively, even with a busy schedule. His dedication and knowledge are truly valuable, and we're glad he could provide you with the information you needed. Your recommendation means a lot, and we're delighted to have you as part of the State Farm family."
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Mary Cotton

September 8, 2025

5  out of  5
rating by Mary Cotton
"Carol answered all my questions and was a big help!"
We responded:
"Thank you, Mary, for sharing your positive experience with us. It's wonderful to hear that Carol was able to assist you effectively and answer all your questions. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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B Pritchard

September 5, 2025

5  out of  5
rating by B Pritchard
"I searched auto insurance in Pensacola, found and called the John Shaffer agency where I spoke with and ultimately did business with Sarah Smith. She was very knowledgeable and helpful and made my decision to work with her easy. I would highly recommend Sarah and State Farm."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Sarah was able to assist you so effectively and make your decision an easy one. Your recommendation means a lot, and we're glad to have been able to help with your auto insurance needs."
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Kevin Enfinger

September 5, 2025

5  out of  5
rating by Kevin Enfinger
"Had a great experience with Logan. My previous insurance was going up to $460 a month. Logan got me down saving me $200 a month and more coverage. Very professional and knowledgeable with the insurance and products offered. Would 100% rec this agency. Ask for Logan!"
We responded:
"Thank you, Kevin, for sharing your experience with us. It's wonderful to hear that Logan was able to assist you in finding better coverage while saving you money. We appreciate your recommendation and are glad to have been able to meet your insurance needs. Your feedback is invaluable to us, and we're pleased to know you had a positive experience with our agency."
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Sawyer Martin

September 4, 2025

5  out of  5
rating by Sawyer Martin
"Logan Brabham is the man! Can't believe I didn't take advantage of the opportunity to switch insurance companies sooner. He cut my boat insurance in half, while providing even more coverage! I'd recommend anyone who is looking to save a bit on insurance costs to reach out to him."
We responded:
"Thank you for sharing your experience with us! It's wonderful to hear that Logan was able to assist you in finding better coverage for your boat insurance while also helping you save on costs. Your recommendation means a lot, and we're glad to have you as part of our community. If there's anything else we can do for you, please let us know."
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Adrian Kyles

September 2, 2025

5  out of  5
rating by Adrian Kyles
"Logan was truly helpful and supportive getting me back with State Farm. I completely grateful for his hard work and determination to find right auto policy coverage for an affordable price. Thanks once again and I'm extremely glad to be back!!"
We responded:
"Thank you, Adrian, for sharing your experience. It's wonderful to hear that Logan was able to assist you effectively in finding the right auto policy. We're delighted to have you back with State Farm and appreciate your kind words. If you have any further questions or need assistance, feel free to reach out."
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Chef meuhp

August 29, 2025

5  out of  5
rating by Chef meuhp
"I just switched my insurance from progressive to State Farm and Krista helped me save over $50 a month! I’m beyond grateful! She was super helpful and kind and the process was smooth and she even helped me cancel my old plan."
We responded:
"Thank you for sharing your experience! It's wonderful to hear that Krista was able to assist you in saving money and making the transition smooth. We're delighted that you found the process helpful and kind. Your feedback is greatly appreciated, and we're here to help with any of your future insurance needs."
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Gwendolyn Pritchett

August 27, 2025

5  out of  5
rating by Gwendolyn Pritchett
"Summer is so clear with communication! She is always so kind and helpful!"
We responded:
"Thank you for the kind review. "
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Lauren Goff

August 25, 2025

5  out of  5
rating by Lauren Goff
"I purchased auto insurance for two vehicles with Logan! Logan was persistent and assured me he could save me some money. I finally made the swap and have no regrets. I get higher coverage and am saving more than I anticipated. Plus Theyre local! I recommend reaching out to Logan to see what you could save!"
We responded:
"Thank you, Lauren, for sharing your experience with us! It's wonderful to hear that Logan was able to assist you in finding a plan that offers both higher coverage and savings. We truly appreciate your recommendation and are glad to have you as part of our local community. If you ever have any questions or need further assistance, feel free to reach out."
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Shelby Jespersen

August 25, 2025

5  out of  5
rating by Shelby Jespersen
"Logan was so incredibly helpful! I was having so much anxiety with moving states about how much insurance was going to be. He not only got me amazing coverage on my car but so much more!! So thankful for John’s team."
We responded:
"Thank you, Shelby, for sharing your experience! It's wonderful to hear that Logan was able to ease your anxiety and provide you with excellent coverage during your move. We're grateful to have you as part of our community and appreciate your kind words about our team."
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Krystal Simmons

August 21, 2025

5  out of  5
rating by Krystal Simmons
"Logan was kind, respectful, resourceful and helpful with all my insurance quotes and questions. He was on top of his game :) Made it very clear and easy for me. Will highly recommend to others."
We responded:
"Thank you, Krystal, for sharing your experience with Logan. It's wonderful to hear that he was able to assist you effectively with your insurance needs. Your recommendation means a lot to us, and we're glad to know you found the process clear and easy. We appreciate your feedback and look forward to continuing to serve you."
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Katie Pittman

August 21, 2025

5  out of  5
rating by Katie Pittman
"He was awesome and answered all our questions and saved us money."
We responded:
"Thank you, Katie, for sharing your experience! It's wonderful to hear that all your questions were answered and that you were able to save money. Your feedback is greatly appreciated, and we're glad to have been of service."
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Cathy Neighbors

August 14, 2025

5  out of  5
rating by Cathy Neighbors
"Summer was by far very helpful 👍"
We responded:
"Deb's assistance truly made a difference! We're delighted to hear she was able to help you so effectively. Thank you for sharing your positive experience!"
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Rebecca Cooley

August 14, 2025

5  out of  5
rating by Rebecca Cooley
"Jared was a big help he gave me a great quote. He offered me great deals. I will be referring people to go to Jared at state farm. Thank you for great customer service!!!"
We responded:
"Thank you, Rebecca, for sharing your positive experience with us. It's wonderful to hear that Jared was able to assist you with a great quote and deals. We truly appreciate your recommendation and are delighted to have provided you with excellent customer service. Your feedback means a lot to us!"
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Richard Clarke

August 14, 2025

5  out of  5
rating by Richard Clarke
"Logan saved me money and better coverage"
We responded:
"Thank you, Richard, for sharing your experience. It's wonderful to hear that Logan was able to help you save money while providing better coverage. Your satisfaction is important to us, and we're glad to have met your needs. If there's anything else we can assist you with, feel free to reach out."
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Samantha Mayne

August 14, 2025

5  out of  5
rating by Samantha Mayne
"Logan Brabham with State Farm was so helpful in meeting our family’s needs. He listened to my concerns and was able to save us a ton of money every month and increase our coverage!! With our daughter being a new driver, it gives me great peace of mind to know we’re covered! Thank you again!"
We responded:
"Thank you so much for sharing your experience, Samantha. It's wonderful to hear that Logan was able to address your concerns and help save money while enhancing your coverage. Knowing that you feel peace of mind with your daughter as a new driver is incredibly important to us. We appreciate your trust in our team and are here to assist you whenever you need."
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Dan Berube

August 12, 2025

5  out of  5
rating by Dan Berube
"Carol at John Shaffer is a good as one can get when needing help with insurance paperwork problems. You know you have a good agency when you forget they are even their. They are behind the scenes taking care your account is current."
We responded:
"Thank you, Dan, for sharing your experience with us. It's wonderful to hear that Carol has been able to assist you effectively with your insurance paperwork. We strive to ensure our clients feel supported and confident in our services, and it's great to know that our team is meeting those expectations. Your feedback is greatly appreciated."
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Craig Milbourn

August 11, 2025

5  out of  5
rating by Craig Milbourn
"This company is one of the best I have worked with. And, doing what I do for 35 years thats saying something!"
We responded:
"Thank you, Craig, for sharing your experience and for the fantastic rating. It's wonderful to hear that our service stands out to someone with your extensive experience. We truly appreciate your trust and look forward to continuing to meet your insurance needs."
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Seth Forrest

August 8, 2025

5  out of  5
rating by Seth Forrest
"Logan is the goat!!! Made the switch quick and easy."
We responded:
"Thank you, Seth, for sharing your experience! It's fantastic to hear that Logan made the switch quick and easy for you. Your feedback is greatly appreciated, and we're glad to have you with us. If you have any more questions or need further assistance, feel free to reach out."
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juan antonio rubio

August 5, 2025

5  out of  5
rating by juan antonio rubio
"Super helpful, Jared the agent was very informative and always trying to help me,specifically with my disability, highly recommended!! Give them a call !"
We responded:
"Thank you, Juan Antonio, for sharing your experience with us. It's wonderful to hear that Jared was able to provide you with the assistance you needed and that you found his support helpful. Your recommendation means a lot to us, and we're glad to have been able to assist you with your auto insurance needs."
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Cheryl Mabe

August 1, 2025

5  out of  5
rating by Cheryl Mabe
"Jared is a rock star!!!! My car insurance had just gone down for the next 6 months and he noticed something in my policy and ended up saving me even more money. He was very thorough explaining converting my term life into universal life. I’ve been with John Schaffer’s office since 2017. I can’t see ever leaving. Now if we can work on the cost of homeowners insurance in the state of Florida"
We responded:
"Thank you so much for sharing your experience! It's fantastic to hear how Jared was able to assist you with your car insurance and provide valuable insights into your life insurance options. We're delighted to have had you with us since 2017, and your loyalty means a lot. We understand the challenges with homeowners insurance in Florida and are always here to help explore any available options. Your feedback is greatly appreciated!"
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James Nelson

August 1, 2025

5  out of  5
rating by James Nelson
"Thank you for calling and offering me the opportunity to get the insurance I needed."
We responded:
"Thank you, James, for sharing your positive experience. It's great to hear that our call was helpful in meeting your insurance needs. Your feedback is truly appreciated, and we're glad to have been of assistance. If you have any more questions or need further support, feel free to reach out."
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jana deluca

July 24, 2025

5  out of  5
rating by jana deluca
"Excellent and personable customer support! Cade was great!! Thank you!"
We responded:
"Jana, Thank you for your kind review and trusting our team with your Insurance needs."