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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ghost Twentytwentyone

March 27, 2026

5  out of  5
rating by Ghost Twentytwentyone
"Jared is an excellent person to work with, he addressed all my concerns and even helped me with a few others I was thinking about. Will recommend him to anyone I know that is looking for insurance. Jared is a wonderful person with a great personality and a honest concern for helping people out. He's not one that's in it for the money, he's truly there to help 200%."
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Robert Mayes

March 19, 2026

5  out of  5
rating by Robert Mayes
"Krista Steed was great to work with. Very speedy with an issue I had."
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Tosha Smith

March 11, 2026

5  out of  5
rating by Tosha Smith
"I have had really really great experiences with State Farm they are so wonderful today I spoke with Jared who helped me do some life insurance policies as well as bundle my auto policies which has helped me out tremendously He explained everything so meticulously well that I would be able to understand it and everything went great and I'm so happy Thank you so so much"
We responded:
"Thank you, Tosha, for sharing your experience with us. It's fantastic to hear that Miss Carol was able to assist you effectively and provide the clarity you needed. We're delighted to have you as a new customer and are committed to maintaining the high level of service you've experienced. If you have any more questions or need further assistance, please feel free to reach out. Your satisfaction is our priority."
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Misty Gafford

March 5, 2026

5  out of  5
rating by Misty Gafford
"Jared doing good job state farm vehicles good price 😉"
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Jennifer Lesher

February 27, 2026

5  out of  5
rating by Jennifer Lesher
"Everyone is wonderful and very helpful. I spoke with Carol today and she was super nice and handled my situation perfect."
We responded:
"Thank you for choosing the John Shaffer State Farm Agency for your Insurance needs."
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Annette Bedner

February 26, 2026

5  out of  5
rating by Annette Bedner
"I met Jared in their office to go over done paperwork for an insurance policy in my jewelry & a life insurance policy. I want to give him praise for helping me & thank him for explaining everything so I can understand what these policies are all about. Jared is an awesome employee & I can't thank him enough for going above and beyond! Thank you Jared for helping me w these new policies! It was great to meet you in person! You ROCK & IMO an asset to John Shaffer Ins Agency! Thank you Annette"
We responded:
"Thank you, Annette, for sharing your experience! It's wonderful to hear that Carol was able to assist you effectively. Your feedback is greatly appreciated and will be shared with the team. If there's anything else you need, feel free to reach out anytime!"
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Larry Breshears

February 21, 2026

5  out of  5
rating by Larry Breshears
"Jared was absolutely amazing! He was professional and explained everything so thoroughly that even I could understand. He is probably the best customer service based individuals I have ever seen!!!"
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Nichole Sigler

February 19, 2026

5  out of  5
rating by Nichole Sigler
"John Shaffer's State Farm office is the absolute best. The staff there is so patient, kind, trustworthy and knowledgeable. A special thanks to Logan, he is wonderful and professional. Also to Sarah, she is professional as well and so sweet. Thank y'all!!"
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Lindsey Rolin

February 11, 2026

5  out of  5
rating by Lindsey Rolin
"Jerad tehranian with this agency was absolutely amazing he worked really hard and fast for us and made our lives so much easier I highly recommend state farm"
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Tucker Riordan

February 11, 2026

5  out of  5
rating by Tucker Riordan
"Thank you Krista, in Pensacola for your time and expert knowledge in helping me with my auto insurance!! Well done sweetpea!!✌️❤️🎸🤘🌊🍍🌴"
We responded:
"Thank you for sharing your positive experience with Jared in Pensacola. It's great to hear that his expertise and dedication made a difference in helping you with your auto insurance. Your feedback is truly appreciated, and we're glad to have you as a valued customer."
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Judith Teed-Khoury

February 5, 2026

5  out of  5
rating by Judith Teed-Khoury
"Very helpful, courteous and understanding I have been with State Farm for a long time now; my previous State Farm Agents ( Steve Pfeiffer ) office closed. I am grateful the gentleman Mr. Jared (John Shaffer's Agent ) that I am currently working with, has patience, understanding and is diligent. Thank you for all your help"
We responded:
"Thank you for taking the time to recognize, Jared. Have a great day and we look forward to serving you!"
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Cavan Bartlett

February 5, 2026

5  out of  5
rating by Cavan Bartlett
"I was working with Ms Krista to get some auto insurance and she was an unbelievable amount of help. Explained everything in detail and gave me numerous options for different coverages and prices. Highly recommend asking for her if youre looking to get insurance here."
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Ben Finau

February 5, 2026

5  out of  5
rating by Ben Finau
"From the first text, Logan made it a priority to meet me where I’m at and offered the option to have a call meeting which was the best option for my schedule. He kept the conversation moving and we chatted about the best pizza in town, the Ponderosa Stomp from Ozone. He explained the details of the auto insurance in a way easily understood and also in a way I can see importance and the WHY of each addition to the insurance rate. We ended the call with a clear purpose and next steps as well as a good laugh and a sudden appetite for pizza (note: don’t make the call meeting before lunch 😂). Overall I felt I got the best experience with State Farm and in particular with John Shaffer’s team through Logan. Shoutout to the WHOLE team for always taking care of me."
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Chelsee Francis

February 2, 2026

5  out of  5
rating by Chelsee Francis
"Logan was amazing! He helped us save money on our auto and life insurance. I would highly recommend working with him!"
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Christian Hall

January 30, 2026

5  out of  5
rating by Christian Hall
"I had an amazing experience working with Raini at State Farm. She made switching over my insurance incredibly easy and stress-free, explained everything clearly, and took the time to find me the best possible coverage. On top of that, she saved me $160 a month, which honestly blew my mind. You can tell she genuinely cares about helping people and not just rushing through a sale. She’s professional, knowledgeable, patient, and just all around great to work with. If you’re thinking about switching insurance or even just getting a quote, I highly recommend reaching out to Raini — she absolutely knows what she’s doing and goes above and beyond."
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Joelle Boich

January 24, 2026

1  out of  5
rating by Joelle Boich
"No quote, no follow-up, and too busy. I am an existing State Farm customer in Colorado and was looking for a home ins quote on a potential buy in Pensacola. I contacted this agent for a home insurance quote. They informed me that they would provide the quote within an hour. I didn't receive it so I called later that afternoon to make sure they had my correct email address. I spoke to another rep and they confirmed that the email was correct. They told me they would send the quote the next morning. I didn't receive any information that next day or the following day, nor did they contact me to inform me of any delay. I called a third time and the reps were too busy to take the call, prepare the quote or let me know why there was a delay."
We responded:
"Joelle, thank you for taking the time to share this feedback. I’m truly sorry for the lack of follow-up and communication you experienced — that’s not the level of service we aim to provide. In your situation, there were eligibility factors involved, and it’s clear we did not communicate that promptly or clearly enough. That’s on us. Even when we can’t move forward with a quote, you deserve timely updates and transparency. I appreciate you bringing this to my attention, as it helps us improve our internal processes and communication going forward. If you’d like to discuss this further, I’m happy to do so offline."
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Hayden posey

January 21, 2026

5  out of  5
rating by Hayden posey
"Sarah is the absolute best agent you could ask for always checks up with you and has went out of her way multiple times to make sure I’ve been satisfied and always returns calls. She has personally saved me hundreds of dollars a month couldn’t ask for a better agent. Thank you so much again Sarah and John for hiring her!!!"
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Jennifer Joel

December 16, 2025

5  out of  5
rating by Jennifer Joel
"Jarad has been very helpful getting all the things needed for me and my family. Answered all questions and still continues to help."
We responded:
"Thank you so much for the kind review, Jennifer! ⭐️ We’re thrilled to hear that Jarad has been so helpful and continues to support you and your family. He truly cares about making sure all questions are answered and that everything is handled smoothly. We appreciate your trust and look forward to continuing to serve you!"
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Jen Looney

December 10, 2025

5  out of  5
rating by Jen Looney
"“Sarah was incredibly kind and helpful. She worked with me to get the pricing exactly where I needed it, and her knowledge and professionalism truly stood out.”"
We responded:
"Thank you so much for your wonderful review, Jen! We're thrilled to hear that Sarah was able to assist you and meet your needs. Her professionalism and dedication to helping our customers really do set her apart. We appreciate your feedback and look forward to working with you again in the future! 😊"
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Renee Queen

December 9, 2025

5  out of  5
rating by Renee Queen
"This is one of the best experiences i've had with it insurance company. Jared worked really hard on making sure, I had the correct. coverage that I needed for my cars."
We responded:
"Thank you for the amazing review, Renee! We're so glad to hear that Jared was able to provide you with the coverage you needed. We pride ourselves on delivering top-notch service, and it’s great to know that Jared made such a positive impact. We truly appreciate your feedback and hope to continue serving you in the future!"
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Sam Goerges

December 5, 2025

5  out of  5
rating by Sam Goerges
"Very helpful and informative. I got a great rate and good coverage."
We responded:
"Thank you so much, Sam! We're glad to hear you found everything helpful and informative. It’s great to know you’re happy with your rate and coverage. We truly appreciate your feedback and are here anytime you need us!"
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Tana Irwin

December 5, 2025

5  out of  5
rating by Tana Irwin
"Sarah was awesome! She sent over my quote with what I asked for. She followed up to explain it all item by item. She then followed up A few days later. Her attention to detail and her kind personality got the job. I was also impressed with the follow up meeting she suggested. I’ve had State Farm for years and they expected the business and never met any of the agents. Kudos!!!!"
We responded:
"Thank you so much for the wonderful review, Tana! We're thrilled to hear how well Sarah took care of you. Her attention to detail, clear communication, and genuine care for customers truly set her apart, and we're glad that showed throughout the process. We’re honored you chose to work with us, and we appreciate your kind words—especially coming after years with State Farm. Kudos passed along to Sarah! We look forward to continuing to take great care of you."
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Deborah Johnston

December 3, 2025

5  out of  5
rating by Deborah Johnston
"I just finished working with Travis on my Auto insurance policy. He was great at explaining things to me. He provided great service."
We responded:
"Thank you, Deborah, for sharing your experience with us. It's wonderful to hear that Travis was able to assist you effectively with your auto insurance policy and provide great service. Your feedback is greatly appreciated and helps us continue to deliver excellent service."
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pablo1290 einhart

November 25, 2025

5  out of  5
rating by pablo1290 einhart
"Jared Tehranian is a great representative for ur branch. He was knowledgeable and informative and he made me very comfortable. My experience was very positive and he looked to get me discounts and policy changes as much as he showed me about new policies. He didn’t push me but related a lot of why he would do certain things based on his own experiences in life. I am glad that my old guy retired and that I got sent to John Shafer State Farm!"
We responded:
"Thank you for sharing your experience with Jared. It's wonderful to hear that he was knowledgeable and made you feel comfortable while assisting with your insurance needs. We're pleased that he could help you find discounts and policy changes that suit you. It's great to know that you feel positive about the transition to our agency. Your feedback is greatly appreciated, and we're here to assist you whenever you need."
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Truly Blessed

November 21, 2025

5  out of  5
rating by Truly Blessed
"Had a young man named Travis who went over and beyond, he did just what he was supposed to do and that was a outstanding job and got us lower prices than what we were paying at another company… Thank you again Mr Travis Thompson and for your service… sincerely Mrs Davis"
We responded:
"Thank you for sharing your experience with us. We're delighted to hear that Travis was able to assist you effectively and help you find lower prices. Your satisfaction is our priority, and it's wonderful to know that Travis exceeded your expectations. We appreciate your kind words and your trust in our services."