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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cathy Neighbors

August 14, 2025

5  out of  5
rating by Cathy Neighbors
"Summer was by far very helpful 👍"
We responded:
"Deb's assistance truly made a difference! We're delighted to hear she was able to help you so effectively. Thank you for sharing your positive experience!"
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Rebecca Cooley

August 14, 2025

5  out of  5
rating by Rebecca Cooley
"Jared was a big help he gave me a great quote. He offered me great deals. I will be referring people to go to Jared at state farm. Thank you for great customer service!!!"
We responded:
"Thank you, Rebecca, for sharing your positive experience with us. It's wonderful to hear that Jared was able to assist you with a great quote and deals. We truly appreciate your recommendation and are delighted to have provided you with excellent customer service. Your feedback means a lot to us!"
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Richard Clarke

August 14, 2025

5  out of  5
rating by Richard Clarke
"Logan saved me money and better coverage"
We responded:
"Thank you, Richard, for sharing your experience. It's wonderful to hear that Logan was able to help you save money while providing better coverage. Your satisfaction is important to us, and we're glad to have met your needs. If there's anything else we can assist you with, feel free to reach out."
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Samantha Mayne

August 14, 2025

5  out of  5
rating by Samantha Mayne
"Logan Brabham with State Farm was so helpful in meeting our family’s needs. He listened to my concerns and was able to save us a ton of money every month and increase our coverage!! With our daughter being a new driver, it gives me great peace of mind to know we’re covered! Thank you again!"
We responded:
"Thank you so much for sharing your experience, Samantha. It's wonderful to hear that Logan was able to address your concerns and help save money while enhancing your coverage. Knowing that you feel peace of mind with your daughter as a new driver is incredibly important to us. We appreciate your trust in our team and are here to assist you whenever you need."
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Dan Berube

August 12, 2025

5  out of  5
rating by Dan Berube
"Carol at John Shaffer is a good as one can get when needing help with insurance paperwork problems. You know you have a good agency when you forget they are even their. They are behind the scenes taking care your account is current."
We responded:
"Thank you, Dan, for sharing your experience with us. It's wonderful to hear that Carol has been able to assist you effectively with your insurance paperwork. We strive to ensure our clients feel supported and confident in our services, and it's great to know that our team is meeting those expectations. Your feedback is greatly appreciated."
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Craig Milbourn

August 11, 2025

5  out of  5
rating by Craig Milbourn
"This company is one of the best I have worked with. And, doing what I do for 35 years thats saying something!"
We responded:
"Thank you, Craig, for sharing your experience and for the fantastic rating. It's wonderful to hear that our service stands out to someone with your extensive experience. We truly appreciate your trust and look forward to continuing to meet your insurance needs."
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Seth Forrest

August 8, 2025

5  out of  5
rating by Seth Forrest
"Logan is the goat!!! Made the switch quick and easy."
We responded:
"Thank you, Seth, for sharing your experience! It's fantastic to hear that Logan made the switch quick and easy for you. Your feedback is greatly appreciated, and we're glad to have you with us. If you have any more questions or need further assistance, feel free to reach out."
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juan antonio rubio

August 5, 2025

5  out of  5
rating by juan antonio rubio
"Super helpful, Jared the agent was very informative and always trying to help me,specifically with my disability, highly recommended!! Give them a call !"
We responded:
"Thank you, Juan Antonio, for sharing your experience with us. It's wonderful to hear that Jared was able to provide you with the assistance you needed and that you found his support helpful. Your recommendation means a lot to us, and we're glad to have been able to assist you with your auto insurance needs."
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Cheryl Mabe

August 1, 2025

5  out of  5
rating by Cheryl Mabe
"Jared is a rock star!!!! My car insurance had just gone down for the next 6 months and he noticed something in my policy and ended up saving me even more money. He was very thorough explaining converting my term life into universal life. I’ve been with John Schaffer’s office since 2017. I can’t see ever leaving. Now if we can work on the cost of homeowners insurance in the state of Florida"
We responded:
"Thank you so much for sharing your experience! It's fantastic to hear how Jared was able to assist you with your car insurance and provide valuable insights into your life insurance options. We're delighted to have had you with us since 2017, and your loyalty means a lot. We understand the challenges with homeowners insurance in Florida and are always here to help explore any available options. Your feedback is greatly appreciated!"
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James Nelson

August 1, 2025

5  out of  5
rating by James Nelson
"Thank you for calling and offering me the opportunity to get the insurance I needed."
We responded:
"Thank you, James, for sharing your positive experience. It's great to hear that our call was helpful in meeting your insurance needs. Your feedback is truly appreciated, and we're glad to have been of assistance. If you have any more questions or need further support, feel free to reach out."
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jana deluca

July 24, 2025

5  out of  5
rating by jana deluca
"Excellent and personable customer support! Cade was great!! Thank you!"
We responded:
"Jana, Thank you for your kind review and trusting our team with your Insurance needs."
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Stephanie Maxey

July 23, 2025

5  out of  5
rating by Stephanie Maxey
"Logan saved us a ton of money by swapping from Geico to State Farm!"
We responded:
"Thank you, Stephanie, for sharing your experience! It's fantastic to hear that Logan was able to help you save money by making the switch to State Farm. We're delighted to have you with us and are always here to assist with any of your insurance needs."
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Sumon Miah

July 16, 2025

5  out of  5
rating by Sumon Miah
"great customer service good discount for auto insurance"
We responded:
"Thank you, Sumon, for sharing your positive experience with us. It's wonderful to hear that you appreciated our customer service and found the auto insurance discount beneficial. Your feedback is greatly appreciated and motivates us to continue delivering excellent service."
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Skii

July 11, 2025

5  out of  5
rating by Skii
"Jared was awesome my dad passed away so I was unable to talk but needed to touch base on my new policy he made sure he was very thorough and respectful of my time"
We responded:
"Thank you for sharing your experience with us. We're glad to hear that Jared was able to assist you during such a difficult time and that he provided the thorough and respectful service you needed. Your feedback is greatly appreciated, and we're here to support you whenever you need us."
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Tosha Smith

July 11, 2025

5  out of  5
rating by Tosha Smith
"I am a new customer now with them I've been through multiple insurance companies and so far they have been the greatest this far as explaining everything and all that Miss Carol was so wonderful with me over the phone and explaining things to me that I needed to know and getting me a policy started"
We responded:
"Thank you, Tosha, for sharing your experience with us. It's fantastic to hear that Miss Carol was able to assist you effectively and provide the clarity you needed. We're delighted to have you as a new customer and are committed to maintaining the high level of service you've experienced. If you have any more questions or need further assistance, please feel free to reach out. Your satisfaction is our priority."
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Dwayne White

July 8, 2025

5  out of  5
rating by Dwayne White
"Mrs. Kari was very helpful and knowledgeable about all my questions and was very eager to help"
We responded:
"Thank you so much for your kind words, Dwayne! It's wonderful to hear that Kari was able to assist you effectively and answer all your questions. Your feedback is greatly appreciated!"
Profile photo of Justin McVey

Justin McVey

July 8, 2025

5  out of  5
rating by Justin McVey
"Logan was very helpful with saving my wife and I over $100 a month on our auto insurance. Logan guided us through the process seamlessly and even assisted us with canceling our old auto insurance policy. Would recommend John Schaffer State Farm insurance to anyone that is looking for coverage and ask for Logan."
We responded:
"Thank you, Justin, for sharing your experience. It's great to hear that Logan was able to assist you and your wife in saving on your auto insurance. We're pleased that the process was seamless and that Logan could help with canceling your previous policy. Your recommendation means a lot to us, and we're glad to have been able to meet your needs."
Profile photo of Chase Bennett

Chase Bennett

July 6, 2025

5  out of  5
rating by Chase Bennett
"John Shaffer's State Farm Insurance is a great team of people. I personally worked with Logan to get our auto insurance. We were with Geico paying about $265 per month for full coverage for two vehicles. Logan helped us switch to State Farm and got us better coverage for about $165 per month. That's pretty significant savings and he made the process super easy. I would highly recommend the team at John Shaffer State Farm. I greatly appreciate the help they gave me and definitely enjoy the extra money in my pocket each month!"
We responded:
"Thank you, Chase, for sharing your experience with us. It's wonderful to hear that Logan was able to assist you in finding better coverage and significant savings. We're delighted that the process was smooth and that you're enjoying the extra savings each month. Your recommendation means a lot to our team at John Shaffer State Farm. We appreciate your trust in us for your auto insurance needs."
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rachel villarreal

July 6, 2025

5  out of  5
rating by rachel villarreal
"Abigail Neel was a delight. If paying a flood premium could be pleasant, then she is the correct person to contact. She made the experience of parting with money bearable."
We responded:
"Thank you, Rachel, for sharing your experience with Abigail Neel. It's wonderful to hear that she made the process of handling your flood premium a pleasant one. We appreciate your feedback and are glad to know that Abigail provided such excellent service. Your satisfaction is important to us, and we're here to assist you with any of your insurance needs."
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Thomas Boyd

July 3, 2025

5  out of  5
rating by Thomas Boyd
"Travis made my day. Excellent customer service, communication about the whole process was on point and very professional. Saved me over 100 dollars a month on my car insurance. Thank you for the effort you put into your customer relations. 5 star service."
We responded:
"Thank you, Thomas, for sharing your experience with us. It's wonderful to hear that Travis was able to provide you with excellent customer service and help you save on your car insurance. We appreciate your kind words and are delighted to know that our efforts in customer relations made a positive impact. Your feedback is invaluable to us."
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Yvette Oglesby

July 2, 2025

5  out of  5
rating by Yvette Oglesby
"Jared called me to make some changes this afternoon. He was professional and courteous. Very good customer service!"
We responded:
"Thank you, Yvette, for sharing your experience with Jared. It's wonderful to hear that he provided you with professional and courteous service. We appreciate your feedback and are glad to know you had a positive experience with us. Your satisfaction is important, and we're here to assist you with any future needs."
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Kimberly Dibella

July 2, 2025

5  out of  5
rating by Kimberly Dibella
"Logan was very helpful, he was able to save me money on my car insurance. Very professional."
We responded:
"Thank you, Kimberly, for sharing your experience. It's wonderful to hear that Logan was able to assist you in saving money on your car insurance while providing professional service. Your feedback is greatly appreciated, and we're delighted to have you as a valued customer."
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Wendy Norton

June 25, 2025

5  out of  5
rating by Wendy Norton
"Travis was a wonderful help. He made the process of getting insurance so easy.thank you so much"
We responded:
"Thank you, Wendy, for sharing your experience. It's great to hear that Travis was able to make the process easy for you. Your feedback is appreciated, and we're glad to have been of assistance with your insurance needs."
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Sue Wieczorek

June 25, 2025

5  out of  5
rating by Sue Wieczorek
"Travis Thompson went out of his way to help on our home insurance and car insurance. We needed a 4-point inspection as well as a mitigation inspection. He sent us a name and "Nick" actually came out that day since we were on an ASAP time frame. We did a lot of back-and-forth emails and phone calls, but the end results went well. I highly recommend working with Travis."
We responded:
"Thank you, Sue, for sharing your experience with us. It's wonderful to hear that Travis was able to assist you effectively with your home and car insurance needs. We understand how important it is to have timely support, especially when you're on a tight schedule. We're glad that everything worked out smoothly and appreciate your recommendation. Your feedback is invaluable to us."
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Shana Traynor

June 20, 2025

5  out of  5
rating by Shana Traynor
"Trevor was awesome and he saved us tons of money. Highly recommended"
We responded:
"Thank you, Shana, for sharing your experience with Trevor. It's wonderful to hear that he was able to help you save money and provide such excellent service. Your recommendation means a lot to us, and we're glad to have you as a valued customer."