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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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eddie barnett

March 20, 2025

5  out of  5
rating by eddie barnett
"State Farm support was great. Kari did a great job in getting me the material I needed. Great Agency and Staff!! Thanks!"
We responded:
"Thank you for the wonderful 5 star review, Eddie! Carol strives to provide you with the insurance you need at a value you deserve and great customer care! We truly appreciate your kind words and feedback! We look forward to assisting you with any of your future insurance needs!"
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Claire & Tami Haukedahl

March 19, 2025

5  out of  5
rating by Claire & Tami Haukedahl
"We just moved to Florida and are in the process of getting insurance here in the state. We were fortunate enough to meet Stacey Moore at the John Shaffer State Farm office. She was very helpful and professional. Stacey guided us through the process painlessly and easily. She is an asset to State Farm! We highly recommmend!"
We responded:
"Thank you, Claire and Tami, for sharing your experience. It's wonderful to hear that Stacey was able to assist you smoothly with your insurance needs during your move to Florida. Your recommendation means a lot, and we're glad to have Stacey as part of our team. If there's anything else you need, feel free to reach out."
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Michelle

March 12, 2025

5  out of  5
rating by Michelle
"Krista was very helpful getting my new policies set up and provided detailed information about my coverage. Exceptional service and I would recommend using John Shaffer Insurance Agency for your policy needs!"
We responded:
"Thank you, Michelle, for sharing your experience with us. It's wonderful to hear that Krista was able to assist you effectively with your new policies and provide detailed information about your coverage. We appreciate your recommendation and are delighted to know that you received exceptional service. Your feedback is invaluable to us, and we look forward to continuing to meet your insurance needs."
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Lynn Lynn

March 8, 2025

5  out of  5
rating by Lynn Lynn
"Krista is very nice talking to me today. She tried to help me and help me on everything that I need. Thank you so much. State Farm is the best. Thank you Krista."
We responded:
"Thank you, Lynn, for sharing your positive experience with Krista. It's wonderful to hear that she was able to assist you with everything you needed. Your kind words about our team and State Farm mean a lot to us. We appreciate your feedback and look forward to continuing to serve you with your insurance needs."
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Jackson Rooms

March 5, 2025

5  out of  5
rating by Jackson Rooms
"So I actually met my new agent (Scott Yingling) by chance while I was just enjoying some lunch. Chatted it up, and he offered to give me a free quote and compare with my current car insurance for my two vehicles. Well a free comparison never hurt anyone, and with money being tight, you always need to see where you can save. Turns out Scott is a great guy, had a fine conversation, and low and behold he saved me around $80/month on my insurance, with better coverage I might add. Great guy, great experience and I always appreciate the help when times get hard as they are now!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Scott was able to assist you in finding better coverage and saving money on your car insurance. We understand how important it is to find savings, especially during challenging times. Your feedback is greatly appreciated, and we're glad to have you as part of our community. If there's anything else we can do for you, please let us know."
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Mason Phillips

March 5, 2025

5  out of  5
rating by Mason Phillips
"Jared made the process so easy and explained everything so efficiently. Impressive! Happy to be back with State Farm!"
We responded:
"Thank you, Mason, for sharing your experience with us. It's wonderful to hear that Jared made the process easy and clear for you. We're delighted to have you back with State Farm and appreciate your trust in us for your auto insurance needs. If there's anything else we can assist you with, feel free to reach out."
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Morgan Hamrick

February 28, 2025

5  out of  5
rating by Morgan Hamrick
"I called State Farm to get help ensuring my new vehicle and was very satisfied with my experience. Stacy assisted me with transferring and ensuring my new car. She was very personable, informative and happy to answer. Any questions I had. She is a great contribution to the State Farm team and I hope to work with her again"
We responded:
"Thank you for sharing your experience, Morgan. It's wonderful to hear that Stacy provided you with such personable and informative service while assisting with your new vehicle. We're proud to have her on our team and are glad she could help make your transition smooth. Your feedback is greatly appreciated, and we look forward to assisting you again in the future."
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Tucker Riordan

February 28, 2025

5  out of  5
rating by Tucker Riordan
"Thank you Jared in Pensacola for your time and expert knowledge in helping me with my auto insurance!! Well done sir!!🎸✌️❤️🎸🌊🍍🌴"
We responded:
"Thank you for sharing your positive experience with Jared in Pensacola. It's great to hear that his expertise and dedication made a difference in helping you with your auto insurance. Your feedback is truly appreciated, and we're glad to have you as a valued customer."
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Leslie Kuch

February 28, 2025

5  out of  5
rating by Leslie Kuch
"Jared was very helpful in explaining my differences in policies and policy changes I was looking at. He kept answering my questions until I understood and we had a great time laughing and figuring it out."
We responded:
"Thank you, Leslie, for sharing your experience with us. It's wonderful to hear that Jared was able to assist you effectively with your policy questions and make the process enjoyable. We appreciate your feedback and are glad to know you had a positive experience. Your satisfaction is important to us, and we're here to help whenever you need."
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Carol Miranda

February 27, 2025

5  out of  5
rating by Carol Miranda
"I spoke to Stacey Moore on the phone and in the office. She has excellent customer service. She helped me locate my claim. She made many phone calls on my behalf. I don't know what I would have done without her help. Thank you Stacey for your willingness to help me and for staying through to the finish. She definitely deserves a raise!"
We responded:
"Thank you so much for sharing your experience! Carol is dedicated to providing excellent customer service, and it's wonderful to hear she was able to answer all your questions and be such a big help. Your feedback is greatly appreciated!"
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Wellington Jones

February 25, 2025

5  out of  5
rating by Wellington Jones
"I had the pleasure of working with Jared this morning to add my wife's vehicles to my insurance policy. Despite the complexity of the process, Jared's exceptional knowledge and patience made it remarkably seamless. His professionalism and expertise have earned him a spot on my list of recommended professionals"
We responded:
"Thank you for sharing your experience with Jared. It's wonderful to hear that his knowledge and patience made the process of adding your wife's vehicles to your insurance policy seamless. We appreciate your recommendation and are glad to have Jared as part of our team, providing the professionalism and expertise our customers deserve. Your feedback is invaluable to us."
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Kim Yennie

February 25, 2025

5  out of  5
rating by Kim Yennie
"Needed assistance with a renters policy, Hannah was a HUGE help and very happy to do so!! Thank you to Hannah, much appreciated!!"
We responded:
"Thank you, Kim, for sharing your experience with us! We're delighted to hear that Hannah was able to assist you with your renters policy. Your kind words are much appreciated, and we'll be sure to pass along your gratitude to Hannah. If there's anything else you need, feel free to reach out."
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Christiana Lynne Akpatsu

February 22, 2025

5  out of  5
rating by Christiana Lynne Akpatsu
"Jared T. Was very helpful and took the time to explain our policy to us! We highly recommend his services!!"
We responded:
"Thank you for sharing your experience, Christiana. It's wonderful to hear that Jared provided you with such helpful service and took the time to explain your policy thoroughly. Your recommendation means a lot to us, and we're glad to have been able to assist you with your insurance needs."
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Andrew Nolin

February 21, 2025

5  out of  5
rating by Andrew Nolin
"Kari excels in her customer service. It was a pleasant experience all the way through an she is the reason I'm giving it a five star! She made the process of adding a additional vehicle stress free."
We responded:
"Thank you, Andrew, for sharing your positive experience with Kari. It's wonderful to hear that she made the process of adding an additional vehicle stress-free for you. We appreciate your five-star rating and are glad to know that Kari's excellent customer service made such a positive impact. Your feedback is invaluable to us, and we look forward to continuing to serve your insurance needs."
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Tera Bourgeois

February 21, 2025

5  out of  5
rating by Tera Bourgeois
"I just started a policy with state farm after leaving them a few years back. Agent Cade reached out to me & was so helpful & knowledgeable & not to mention very professional. He convinced me to give State Farm another chance. I am very grateful for all his help. Cade is a great asset to this company. Very grateful for him. Thank you Cade/State Farm! I will recommend this agency to everyone."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Cade provided you with such helpful and professional service. We're delighted to have you back with State Farm and appreciate your recommendation. Your feedback is invaluable, and we're grateful for your trust in us."
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Amber Christiansen

February 19, 2025

5  out of  5
rating by Amber Christiansen
"Carol is amazing! She goes above and beyond with exceptional service and is such a pleasure to talk to."
We responded:
"Thank you, Amber, for sharing your experience with us. It's wonderful to hear that Carol provided exceptional service and made your interaction enjoyable. Your feedback is greatly appreciated and motivates us to continue delivering outstanding service."
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shykeya battle

February 19, 2025

5  out of  5
rating by shykeya battle
"Great Customer Service! Quick and Easy"
We responded:
"Thank you, Shykeya, for sharing your positive experience with us! We're delighted to hear that you found our customer service quick and easy. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further questions or need assistance, feel free to reach out."
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Felicia Russell

February 17, 2025

5  out of  5
rating by Felicia Russell
"Scott was very helpful ☺️"
We responded:
"Thank you for sharing your feedback, Felicia. It's wonderful to hear that Scott was able to assist you effectively. Your satisfaction is important to us, and we appreciate your kind words."
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Andrew Paulson

February 17, 2025

5  out of  5
rating by Andrew Paulson
"Very pleasant to deal with on the phone good service nice people"
We responded:
"Thank you, Andrew, for sharing your positive experience. It's great to hear that you found our team pleasant to deal with and that you received good service. We appreciate your feedback and look forward to continuing to assist you with your auto insurance needs."
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Christina Borghi

February 17, 2025

5  out of  5
rating by Christina Borghi
"Working with this State Farm agency has been a Great experience all the way around. I Needed new insurance for my cars and home and was put in touch with Julie and Carol. They were friendly, fast and extremely helpful. When problems arose with homeowners insurance Julie got me in touch with a broker that did a fantastic job. You know you have a great agency when they check in on you immediately after two Cat 4 storms brush by. Definitely a positive experience with this agency!"
We responded:
"Thank you, Christina, for sharing your experience with us. It's wonderful to hear that Julie and Carol were able to assist you promptly and effectively with your insurance needs. We're glad that our team could connect you with the right resources when challenges arose. Checking in after significant weather events is part of our commitment to ensuring our clients feel supported. Your positive feedback is greatly appreciated, and we're delighted to have been able to provide you with a positive experience."
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Debbie Smith

February 14, 2025

5  out of  5
rating by Debbie Smith
"I recently changed my insurance over to State Farm from another major carrier. Not only were they able to save me a substantial amount of money, but Jared was extremely helpful in making sure that I had the coverage that I needed. I also ended up bundling my rental insurance with them as well. I would definitely recommend this agency and be sure to ask for Jared when you call."
We responded:
"Thank you, Debbie, for sharing your experience with us. It's wonderful to hear that Jared was able to assist you in finding the right coverage and help you save money. We're glad you chose to bundle your rental insurance with us as well. Your recommendation means a lot, and we're here to continue providing the support you need."
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Sharon Cowles

February 13, 2025

5  out of  5
rating by Sharon Cowles
"Cade and I spoke today regarding my policy and added home insurance, he is very knowledgeable and saved me some money, I highly recommend state Farm and Cade!"
We responded:
"Thank you, Sharon, for sharing your positive experience with Cade. It's wonderful to hear that he was able to assist you with your policy and help you save money. Your recommendation means a lot to us, and we're glad to have you as part of our State Farm family. If there's anything else we can do for you, please let us know."
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Halldora Hart

February 12, 2025

5  out of  5
rating by Halldora Hart
"Scott Yingling was efficient, knowledgeable and professional with personal touch that brought ease to a sometimes very stressful process! I will be referring him to all my friends and family and look forward to working with him more in the future for all my insurance needs!"
We responded:
"Thank you so much for your kind words about Scott. We're delighted to hear that he made the process smooth and stress-free for you. Your referrals mean a lot to us, and we're excited to continue assisting you with all your insurance needs."
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William Howell

February 12, 2025

5  out of  5
rating by William Howell
"Let’s face it. Dealing with any sort of official paperwork is not something one looks forward to. From a consumers perspective, automobile insurance is traditionally one of the more painful endeavors due to the complexities of the different organizations involved (lenders, automotive sales, department of motor vehicles)… Fortunately there are people in this world that make it their mission to take the pain out of this process. Stacey, at John Shaffer State Farm, is one of them. What used to take days to complete with physical document signatures via the mail is now a quick process via websites and our phones. However, there are still steps that the consumer can stumble on via these methods, and Stacey’s knowledge of these procedures (which she’s obviously had a ton of experience with), was quite apparent as she quickly navigated me through the system to get the job done in an efficient time frame… all with patience and understanding. Outstanding experience."
We responded:
"Thank you, William, for sharing your experience with us. It's wonderful to hear how Stacey was able to assist you efficiently and make the process smoother. We understand how daunting dealing with official paperwork can be, and we're glad Stacey's expertise and patience made a positive impact. Your feedback is greatly appreciated, and we're here to help whenever you need us."
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Glenn Karabin

February 12, 2025

5  out of  5
rating by Glenn Karabin
"John was very professional, knowledgeable, patient, explained each coverage to me, and very friendly. If I owned my own business, I would offer him a job in a second."
We responded:
"Thank you, Glenn, for sharing your experience! It's wonderful to hear that John provided you with professional and friendly service while explaining your coverage options. Your kind words and high praise mean a lot to us. We're delighted to have earned your trust and look forward to assisting you with any future insurance needs."