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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Woody Lee

September 4, 2026

5  out of  5
rating by Woody Lee
"Great service thanks!"
We responded:
"Hi Woody, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - John Shaffer, Your State Farm Agent "
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David Cromer

September 4, 2026

5  out of  5
rating by David Cromer
"Ruth Ann was very awesome, very professional. Help me with any problem that I had. I would recommend her for anything."
We responded:
"David, thank you for the amazing review! Our Pensacola insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - John Shaffer, your State Farm Agent "
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Kari Jackson

September 3, 2026

5  out of  5
rating by Kari Jackson
"Britton was very helpful and knows his stuff. It was a pleasure to have him sign me up for my car insurance"
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Tim Johnson

September 3, 2026

5  out of  5
rating by Tim Johnson
"Summer made everything easy...
if I could give her 20 stars I would."
We responded:
"Hi Tim, Thank you for taking the time to leave us a great review. Our team strives to provide excellent customer service daily. "
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Monica Sims

August 31, 2026

5  out of  5
rating by Monica Sims
"Travis ,went over and beyond for me and my husband he made phone call for us and so much more than expected Travis Is an angel thank you for all your hard work !"
We responded:
"Monica, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Jessica Swafford

August 30, 2026

5  out of  5
rating by Jessica Swafford
"Sarah was great!! She was super helpful in getting all my questions answered!!"
We responded:
"Jessica, thank you for the amazing review! Our Pensacola insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - John Shaffer, your State Farm Agent "
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Donald Bishop

August 28, 2026

5  out of  5
rating by Donald Bishop
"Jared was great saved me some money and answered my questions, very polite young man."
We responded:
"Thanks so much for the amazing review, Donald! We really appreciate your support here in Pensacola. Just reach out anytime if you need us - we’re here for you. "
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Jimpsey Finklea

August 28, 2026

5  out of  5
rating by Jimpsey Finklea
"Krista was very helpful and knowledgeable."
We responded:
"Jimpsey, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Mark Barnes

August 28, 2026

5  out of  5
rating by Mark Barnes
"Raini was a delight to speak with and was very knowledgeable about insurance."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Pensacola. "
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Jayar Antonio

August 27, 2026

5  out of  5
rating by Jayar Antonio
"10 star for Ruth Ann ,she 's communicate and fast..,thank you and thank you state farm for keeping the best worker.."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Jennifer Antonio

August 21, 2026

5  out of  5
rating by Jennifer Antonio
"Jared is the best customer sevice. He helped me with all my question and give alot of suggestion too."
We responded:
"Thank you so much for your kind review, Jennifer!  If you need insurance assistance, we are just an email or call away! - John Shaffer, your State Farm Agent   "
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Lianne Marianetti

August 20, 2026

5  out of  5
rating by Lianne Marianetti
"Britain Benoit was super knowledgeable and helpful. He was also very efficient and friendly. Everything was explained well. I just relocated to Florida and Britain was great helping me cover all my bases getting settled properly with the car, house, etc. I've been with State Farm for 30 years. Always have had excellent service! Thank you!"
We responded:
"Thank you for the 5-star review, Lianne! We’re proud to serve the Pensacola community and truly appreciate your support. "
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Jeffrey Baum

August 19, 2026

5  out of  5
rating by Jeffrey Baum
"Great customer service always"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on John Shaffer’s team. "
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Cristian Mckinney

August 19, 2026

5  out of  5
rating by Cristian Mckinney
"Sarah was amazing and really helpful!
She was very pleasant to talk to and made it easy to get insurance! Thank you Sarah!"
We responded:
"Hi Cristian, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - John Shaffer, Your State Farm Agent "
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Annette Bedner

August 18, 2026

5  out of  5
rating by Annette Bedner
"I met Jared in their office to go over some paperwork for a life insurance policy. I want to give him praise for helping me & thank him for explaining everything so I can understand what these policies are all about. Jared is an awesome employee & I can't thank him enough for going above and beyond!
Thank you Jared for helping me w these new policies!
It's great to see you again! You ROCK & IMO an asset to John Shaffer Ins Agency!
Thank you for always going above & beyond for me!
Annette"
We responded:
"Thank you, Annette, for sharing your experience! It's wonderful to hear that Carol was able to assist you effectively. Your feedback is greatly appreciated and will be shared with the team. If there's anything else you need, feel free to reach out anytime!"
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Kevin Stewart

August 18, 2026

5  out of  5
rating by Kevin Stewart
"Jamie has handled my account with truth and professionalism. He is honest in his dealings with my account. I appreciate his advice and counsel. He is the reason I am now hesitant and reluctant to shop insurance companies in the future. I believe he is a valuable asset to and represents State Farm in the best possible light to the company’s interests."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Glen Barnes

August 14, 2026

5  out of  5
rating by Glen Barnes
"State Farm hit a home run when they hired Jared. He was not only professional and knowledgeable about my needs he was also very personable and did everything he could to get me the coverage that I needed."
We responded:
"Glen, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Tera Bourgeois

August 13, 2026

5  out of  5
rating by Tera Bourgeois
"I just started a policy with state farm after leaving them a few years back. Agent Cade reached out to me & was so helpful & knowledgeable & not to mention very professional. He convinced me to give State Farm another chance. I am very grateful for all his help. Cade is a great asset to this company. Very grateful for him. Thank you Cade/State Farm! I will recommend this agency to everyone.

I just came back with State Farm after making dumb decisions that cost me. I just signed back on with State Farm. I had the privilege to connect with a great....kind....professional & knowledgeable agent by the name of Britton. Thank you for helping me! I hope your boss is aware of a gem of a guy he has employed! Will definitely tell all my friends about how great State Farm is. I truly appreciated all your help Britton!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Cade provided you with such helpful and professional service. We're delighted to have you back with State Farm and appreciate your recommendation. Your feedback is invaluable, and we're grateful for your trust in us."
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Toni Butler

August 12, 2026

5  out of  5
rating by Toni Butler
"Sarah was extremely nice and broke everything down so I could understand what I was getting"
We responded:
"Toni, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Charles Decker

August 12, 2026

5  out of  5
rating by Charles Decker
"Very nice went over everthing with me and saved me some money . Very knowledgeable and thorough."
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Pensacola insurance team. "
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jean lacoste

August 12, 2026

5  out of  5
rating by jean lacoste
"I received a quick response quote from John Shaffer State Farm. Travis contacted me and we quickly agreed upon a rate that I could live with! Travis walked me step by step even calling 3 way with the previous agent to cancel my other policies to ensure everything was in proper order. Thank you Travis for making this stressful situation easy for me."
We responded:
"Thank you so much for the 5 stars, jean! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Brent Mathieu

August 11, 2026

5  out of  5
rating by Brent Mathieu
"Summer answered all my questions, helped me understand my insurance policy and what is covered. she was very knowledgeable, it was a pleasure being able to speak with her and get this accomplished in such an efficient manner."
We responded:
"Thank you so much for the 5 stars, Brent! We truly appreciate your feedback and are always happy to help whenever you need us. "
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April Tomas

August 10, 2026

5  out of  5
rating by April Tomas
"I've been a client for over 30 years. The staff and service is great. Summer, Carol and Kathy have been who have been helping me lately. They have really helped me with our business and personal accounts. - Thanks 😊"
We responded:
"April, Thank you for your trust and loyalty in our team with all your Insurance needs both with your Business Insurance and Personal Accounts!"
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J Lazauskas

August 5, 2026

4  out of  5
rating by J Lazauskas
"Jamie was very helpful and explained step by step and made it very easy and I give them a five-star rating"
We responded:
"Thank you for your 4-star review—we truly appreciate your feedback and are happy to hear you had a positive experience with our Pensacola insurance team. "
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Wendy Hodges

August 5, 2026

5  out of  5
rating by Wendy Hodges
"We had the honor of having Carol, as our representative form State Farm to help us transfer from GEICO back to State Farm Auto Insurance. With better coverage and a cheaper rate. Carol took the time to explain to us the different wording insurance company use, Comprehensive, collision, uninsured motors, and ect. without being asked. Carol explained to me what we have vs what we needed, if something where to happen. With all this being said, we appreciate 🙏 her for time and attention. # BACK WITH STATE FARM 2026."
We responded:
"Wendy, thank you for the fantastic review! We’re always here to support you with your insurance needs in Pensacola. "