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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Phillip Richards

Phillip Richards

November 10, 2025

5  out of  5
rating by Phillip Richards
"Jared did a great job explaining all of my questions about auto and motorcycle insurance.He is well versed and a professional Representative of State Farm .Thanks for all of your help with my insurance needs!"
We responded:
"Thank you, Phillip, for sharing your positive experience with us. It's wonderful to hear that Jared was able to address all your questions and assist you with your auto and motorcycle insurance needs. We take pride in our team's professionalism and expertise, and your feedback is greatly appreciated."
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B

November 7, 2025

5  out of  5
rating by B
"Jared is the man! We have had several conversations regarding several insurance plans and always finds us the best rates that fit our lives. Keep killing it Jared and don't forget those khakis!"
We responded:
"Thank you for sharing your experience with Jared! It's wonderful to hear that he has been able to assist you in finding the best rates for your insurance needs. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to Jared."
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Conda Sasser

November 7, 2025

5  out of  5
rating by Conda Sasser
"John Shaffer In’s. Agency Inc. Pensacola, Fl. Met with Jared Tehranian today. He was knowledgeable and very helpful!"
We responded:
"Thank you for taking the time to leave a review, and we greatly appreciate your kind words and recommendation! We're thrilled to hear that you had a positive experience with us and found our team to be so amazing."
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Sonja Strehlow

October 30, 2025

5  out of  5
rating by Sonja Strehlow
"Very professional"
We responded:
"Thank you, Sonja, for your kind words and for taking the time to share your experience. It's wonderful to know that you found our service to be very professional. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any questions or need further assistance, feel free to reach out."
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Izella Davis

October 29, 2025

5  out of  5
rating by Izella Davis
"Jared was patient and timely during my interaction during the process of inquiring life insurance."
We responded:
"Thank you, Izella, for sharing your experience with us. It's wonderful to hear that Jared was able to assist you with patience and timeliness during your life insurance inquiry. We strive to provide excellent service, and your feedback is greatly appreciated. If you have any more questions or need further assistance, feel free to reach out."
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Brooke Ostberg

October 15, 2025

5  out of  5
rating by Brooke Ostberg
"Logan was extremely helpful in helping me choose the policy that fit my needs best. I really appreciated his knowledge and patience with me as I am not literate in insurance matters, but he made it super easy and assured I had the best coverage for my money. Thank you for all your help!"
We responded:
"Thank you, Brooke, for sharing your experience. It's wonderful to hear that Logan was able to assist you effectively in selecting the right policy. We understand that insurance can be complex, and we're glad he made the process easy and ensured you received the best coverage. Your feedback is greatly appreciated, and we're here to help whenever you need us."
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Tammy Patterson

October 14, 2025

5  out of  5
rating by Tammy Patterson
"Mr Shaffer, if I could give Travis, 20 stars, I would and he deserves to be named employee of the year! He went far and beyond out of his way to help us with what I thought before he answered my call, to be a dreadful insurance situation, and then he turned it into being the best day ever with a sigh of relief. I've always have had great past experiences with State Farm over the years, but my customer sevice experience with Travis beats them all! Ill always be recommending John Shaffer-State Farm to all of my family and friends. Thank you Travis!"
We responded:
"Thank you so much for sharing your wonderful experience with Travis. It's fantastic to hear how he turned a challenging situation into a positive one for you. Your kind words and recommendation mean a lot to us. We're delighted to have provided you with exceptional service, and we'll be sure to pass along your praise to Travis. Your support and trust in John Shaffer - State Farm are truly appreciated."
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Ryan Cosby

October 10, 2025

5  out of  5
rating by Ryan Cosby
"Logan was very helpful in saving me over a hundred dollars a month on my car insurance. Very ready to talk to and helpful. Very knowledgeable. I would highly recommend."
We responded:
"Thank you for sharing your experience, Ryan. It's great to hear that Logan was able to assist you in saving on your car insurance and that you found the service helpful and knowledgeable. Your recommendation means a lot, and we're glad to have been able to meet your needs."
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Kimberly McCoy

October 9, 2025

5  out of  5
rating by Kimberly McCoy
"Working with Carol was a breeze. She was not only friendly, but was also very knowledgeable and was able to obtain better coverage for less than my current expense. I highly recommend them to anyone looking for a dependable insurance agency."
We responded:
"Thank you, Kimberly, for sharing your experience. It's wonderful to hear that Carol was able to assist you effectively and provide better coverage at a lower cost. Your recommendation means a lot, and we're glad to have earned your trust as a dependable insurance agency. If there's anything else we can do for you, feel free to reach out."
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Souleymane Ly

October 7, 2025

5  out of  5
rating by Souleymane Ly
"Logan was a great help in explaining policies! Answered every single question in a very understandable way and provided me with resources I didn’t know like the supplemental health insurance etc.. !Awesome service Logan!!!"
We responded:
"Thank you for sharing your positive experience with Logan. It's wonderful to hear that he was able to explain the policies clearly and introduce you to additional resources like supplemental health insurance. Your feedback is greatly appreciated, and we're glad to know you received awesome service. If you have any more questions or need further assistance, feel free to reach out."
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Amanda Torres

October 7, 2025

5  out of  5
rating by Amanda Torres
"I had a great experience with Cade. He was very helpful and explained everything very well. He went over and Beyond to help me to cancel my other policy. Thanks so much"
We responded:
"Thank you, Amanda, for sharing your experience. It's wonderful to hear that Cade was able to assist you effectively and provide the support you needed. We're glad he could help you with your policy cancellation and ensure everything was clearly explained. Your feedback is greatly appreciated."
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Doris Whitesell

October 3, 2025

5  out of  5
rating by Doris Whitesell
"Jared, was great, very friendly, and patient."
We responded:
"Thank you, Doris, for sharing your positive experience with Jared. It's wonderful to hear that he was friendly and patient during your interaction. Your feedback is greatly appreciated, and we're glad to know you had a great experience with our team."
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rachel cotton

October 2, 2025

5  out of  5
rating by rachel cotton
"I had a quick and seamless experience changing my car insurance policy over to State Farm. Logan was very helpful and saved me money with the new policy!"
We responded:
"Thank you, Rachel, for sharing your experience. It's great to hear that Logan was able to assist you effectively and help you save money with your new policy. Your feedback is appreciated, and we're glad to have you with us at State Farm."
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Mathew Dezman

October 1, 2025

5  out of  5
rating by Mathew Dezman
"Logan was amazing and very helpful and explained everything in detail! I would highly recommend."
We responded:
"Thank you, Mathew, for sharing your positive experience with Logan. It's wonderful to hear that he was able to assist you effectively and provide detailed explanations. Your recommendation means a lot to us, and we're glad to have been able to meet your expectations. If you have any more questions or need further assistance, feel free to reach out."
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T'erra Parker

October 1, 2025

5  out of  5
rating by T'erra Parker
"Just spoke to Summer. She was absolutely amazing . Very knowledgeable and provided me with all the information I needed. This office has such an amazing team."
We responded:
"Thank you so much for sharing your experience with us. It's wonderful to hear that Summer was able to provide you with the information you needed. Our team takes pride in delivering knowledgeable and helpful service, and your feedback is greatly appreciated. We're glad to have you as part of our community and look forward to assisting you with any future needs."
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Dona Harris

September 26, 2025

5  out of  5
rating by Dona Harris
"Logan was amazing, quick and so sweet he helped me save ALOT! I’m so thankful for him and his time he took out of his day to call and make me a State Farm member! Thanks a lot!"
We responded:
"Thank you so much for sharing your experience with us. It's wonderful to hear that Logan was able to assist you effectively and help you save. We're delighted to have you as a State Farm member and appreciate your kind words. Your feedback is truly valued."
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Deb S

September 24, 2025

5  out of  5
rating by Deb S
"Jared was great! very informative and covered everything with me."
We responded:
"Thank you, Deb, for sharing your positive experience with us. It's wonderful to hear that Jared was able to provide you with the information you needed and ensure everything was covered. Your feedback is greatly appreciated, and we're glad to have been of service to you."
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Lacey DeLoach

September 24, 2025

5  out of  5
rating by Lacey DeLoach
"Logan was phenomenal with getting my insurance set up. By far the best insurance company I’ve dealt with. I highly recommend John Schaffer State Farm."
We responded:
"Thank you, Lacey, for sharing your experience. It's wonderful to hear that Logan was able to assist you so effectively with setting up your insurance. Your recommendation means a lot, and we're delighted to be considered the best insurance company you've dealt with. Your feedback is greatly appreciated."
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jessica alford

September 23, 2025

5  out of  5
rating by jessica alford
"Jared is great! Polite and knowledgeable. I now have peace of mind after purchasing supplemental health insurance"
We responded:
"Thank you, Jessica, for sharing your experience with us. It's wonderful to hear that Jared was able to assist you effectively and provide you with calmness through your supplemental health insurance purchase. Your feedback is greatly appreciated, and we're glad to have met your expectations. If you have any further questions or need assistance, feel free to reach out."
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Scott Richman

September 22, 2025

5  out of  5
rating by Scott Richman
"I received very professional and detailed service from Logan today to successfully transition my auto insurance to have higher coverages while saving significant money on the premiums."
We responded:
"Thank you, Scott, for sharing your experience. It's great to hear that Logan provided you with professional and detailed service while helping you transition your auto insurance to higher coverages and save on premiums. Your feedback is greatly appreciated, and we're glad to know you had a positive experience with us."
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John P

September 18, 2025

5  out of  5
rating by John P
"Just spoke with Krista Steed at John Schaefer State Farm in Pensacola. She did a great job and helped me out with the Student Away From Home discount for my son who's off to college. Saved me a considerable amount each month! Thanks, Krista for your great customer service and support!"
We responded:
"Thank you for sharing your experience with Krista at our Pensacola office. It's wonderful to hear that she was able to assist you with the Student Away From Home discount, helping you save on your monthly expenses. We appreciate your feedback and are glad to know that Krista provided you with excellent service and support. Your satisfaction is important to us, and we're here to help with any future needs you may have."
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Cassandra Tolleson

September 17, 2025

5  out of  5
rating by Cassandra Tolleson
"Logan at John Shaffer State Farm helped us save money and gave us peace of mind that our policy fits specifically to our current needs. He took the time to explain our policy and the options available to us with real life examples that were relatable and easy to understand. Our day to day is so full of surprises that can be one phone call away, and it feels great knowing we have coverage to rely on. Thank you for the excellent service!"
We responded:
"Thank you, Cassandra, for sharing your experience with Logan at our agency. It's wonderful to hear that he was able to help you save money and tailor your policy to fit your needs. We're glad that the explanations and examples provided were clear and relatable for you. Knowing that you feel secure with your coverage is exactly what we strive for. Your feedback is greatly appreciated, and we're here whenever you need us."
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Melissa Merrill

September 16, 2025

5  out of  5
rating by Melissa Merrill
"Jared was a superb representative. He was knowledgeable & polite as well as extremely helpful. State Farm has been my family’s go to insurance for many years & will continue to be."
We responded:
"Thank you, Melissa, for sharing your positive experience with Jared. It's wonderful to hear that he was able to assist you with such professionalism and courtesy. We're grateful for your family's continued trust in State Farm over the years. Your feedback is truly appreciated and motivates us to keep providing excellent service."
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diane squazzo

September 13, 2025

5  out of  5
rating by diane squazzo
"Jared reviewed all my accounts and thoroughly explained any changes. Also gave me some suggestions for some of them."
We responded:
"Thank you, Diane, for sharing your experience with us. It's great to hear that Jared was able to review your accounts and provide clear explanations and helpful suggestions. We appreciate your feedback and are glad to know you had a positive experience. Your satisfaction is important to us, and we're here to assist you with any future needs."
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Tangela White

September 12, 2025

5  out of  5
rating by Tangela White
"Very nice"
We responded:
"Thank you, Tangela, for your kind words and perfect rating. It's wonderful to know you had a positive experience with our insurance services. Your feedback is greatly appreciated."