John Shaffer

"Been a customer for 15+ years? Who cares - they don’t. I was instructed to set up automatic payment through the app before I went into a working season and this was not correct info and they canceled my insurance. I rely on my vehicle as most of us do to get to work and made sure I did the due diligence to make sure I had automatic payments set up. I can’t be more upset as I’ve used them for years because they have always been great to work with. Don’t make the mistake of getting left high and dry."

"These folks are incredible. Carol and the claims department helped me get through the process quickly and as painlessly as possible. State Farm as a whole has been wonderful to deal with. I really appreciate their effort and recommend them to anyone looking for insurance in the Pensacola area."

"I have been with state farm for years and always had a pleasant experience with customer service with the John Shaffer office. Over the last couple months customer service has been awful and and it seems like customer service is not a priority instead just making sure customer leave with a new policy. I came into the office a couple of months ago to talk about life insurance and to see why my discount stopped. I was advised to talk to Chris. After speaking with chris i signed up for life insurance for myself and i thought my child. I was told that my child will be added and that he will send the documents to me soon to sign and also that he will have someone get back to me regarding my discount. Ok a week or 2 past and i did not receive any documents i called the office to see how long it will take to get the documents for my child and another agent told me that he did not see any polices for my child. I asked to speak with chris i was told he was in a meeting and that he will call me back. Another week past no call from Chris i called the office again and was told that he was unavailable at the time and will call me back. Ok so now we at about a month still no call so this time i call up there to cancel my insurance policy. Guess who is available now chris. Chris tells me that the rep advise me wrong and that the paperwork to sign for my son will be mailed out to me in a week. 2 weeks past no paperwork! Chris lied repeatedly abour the life insurance policy for my child and was very unprofessional i feel like once he secures the life insurance policy i was left on my own. I called another agency and was advised that what he was telling me i could not get bc the way he was offering it to me was not the right way. Chris needs to be fired in my opinion he is a fast talker and really do not care about customers its only about the dollar."

"I’ve been dealing with this office for almost five years now, and customer service has been okay. Today I called in to square a few things away with my account; and had the pleasure of speaking with Stephanie Haynes. Amazing experience, she didn’t rush thought our conversation and made sure I fully understand what was happening with my policies. Made me feel as if my business was not a hassle. Stephanie your customer service is greatly appreciated! :)"

"This agency cost me thousands. Citizens insurance requested a few repairs to keep my home insurance. I sent the repair details to Marce at State Farm and she assured me everything was all set. 2 months later my insurance was cancelled. She never sent the repair info, rarely responded to my efforts to reach her, and completely dropped the ball. I requested to speak with John Schaffer but never heard from him. Truly disappointed."

"I just have to give a 5 Star Review on this one! Austin went above and beyond explaining insurance and the benefits of different coverages. He took his time, answered all my questions and helped me choose the best policy. I will 10/10 be recommending him to my friends and family!! Thanks again Austin!"

"Brad VanPelt has been so helpful over the last two years with my policies and updates that were needed. Always very informative and knowledgeable about helping me in any possible way he could. Very personable and patient with helping me. Very good employee cutsomer service excellent. Thank you. has been so"

"Eric is the reason I come back his customer service and they he explains what’s going on with your coverage just makes a guy like me who takes security and comprehension on the service I’m paying for very serious feel at ease and he is professional , fast and courteous !!! See big things coming out this location at John Schaffer State Farm !"